Customer Support
Claims &
Refunds
We stand behind every print. If something is wrong, we'll make it right.
Quick summary: Cancel within 5 minutes for a full refund. Print quality issues get a free reprint or refund. Claims must be raised within 24 hours of delivery.
Cancellation, Claims and Refunds — 24by7 Print Dubai
Cancellation Policy
You can cancel your order within 5 minutes of placing it for a full refund with no questions asked. Once printing has started, the print charge is non-refundable as materials have been used. The delivery fee is always refunded in full on cancellation, regardless of timing.
Print Quality Claims
If your printed documents or products have a quality issue — wrong colour, missing pages, wrong paper size, binding damage or print defects — raise a claim within 24 hours of delivery. We will review within 4 hours and offer a reprint or refund. Attach photos of the issue when raising your claim.
Refund Processing
Refunds for online payments are returned to your original payment method within 3 to 5 business days. For Cash on Delivery orders, refunds are credited to your 24by7 wallet instantly and can be used on your next order. Delivery fees are refunded to your wallet.
How to Raise a Claim
Go to your order in the Account section, tap the order, and select Raise a Claim. Describe the issue and attach photos. Our team will respond within 4 hours. You can also email hello@24by7print.com with your order number and a description of the issue.
Operated by MASS PRINTING & PUBLISHING SERVICES LLC — Dubai, UAE. Contact: hello@24by7print.com — +971 58 544 6848.
Cancellation Policy
Online payment orders: Cancel within 5 minutes of placing for a full refund to your original payment method. After 5 minutes, if printing has started, we can refund the delivery fee only — print charges are non-refundable once production begins.
Cash on Delivery orders: COD orders can only be cancelled within 5 minutes. After that, the order is in the print queue and cannot be cancelled.
To cancel: go to Track my order, find your order and tap Cancel.
Print Quality Claims
If your print is defective, incorrect or damaged on arrival, you can raise a quality claim within 24 hours of delivery. We will:
- Review your claim within 4 hours
- Offer a free reprint at no charge, or
- Issue a full refund for the defective item(s)
What qualifies as a valid claim:
- Wrong paper size or colour printed
- Missing pages or incomplete documents
- Binding or finishing damaged
- Print quality significantly below standard (blurring, streaks, colour mismatch)
What does not qualify:
- Errors in the customer's uploaded file (wrong text, wrong design)
- Low-resolution files submitted by the customer
- Claims raised more than 24 hours after delivery
Refund Processing
Online payments: Refunds are returned to your original payment method within 3–7 business days, depending on your bank.
Wallet refunds: Credit added to your 24by7 Print wallet is instant and can be used on your next order.
COD orders: No payment was collected for cash orders — no refund is applicable unless a reprint is offered and declined.
How to Raise a Claim
- Go to Track my order or your Account page
- Find the relevant order and tap "Report an issue"
- Select the issue type and describe what happened
- Attach photos of the defect (required for quality claims)
- Submit — we will respond within 4 hours