Online payment orders: Cancel within 5 minutes of placing for a full refund to your original payment method. After 5 minutes, if printing has started, we can refund the delivery fee only — print charges are non-refundable once production begins.

Cash on Delivery orders: COD orders can only be cancelled within 5 minutes. After that, the order is in the print queue and cannot be cancelled.

To cancel: go to Track my order, find your order and tap Cancel.

If your print is defective, incorrect or damaged on arrival, you can raise a quality claim within 24 hours of delivery. We will:

• Review your claim within 4 hours
• Offer a free reprint at no charge, or
• Issue a full refund for the defective item(s)

What qualifies as a valid claim:

• Wrong paper size or colour printed
• Missing pages or incomplete documents
• Binding or finishing damaged
• Print quality significantly below standard (blurring, streaks, colour mismatch)

What does not qualify:

• Errors in the customer's uploaded file (wrong text, wrong design)
• Low-resolution files submitted by the customer
• Claims raised more than 24 hours after delivery

Online payments: Refunds are returned to your original payment method within 3–7 business days, depending on your bank.

Wallet refunds: Credit added to your 24by7 Print wallet is instant and can be used on your next order.

COD orders: No payment was collected for cash orders — no refund is applicable unless a reprint is offered and declined.

1. Go to Track my order or your Account page
2. Find the relevant order and tap "Report an issue"
3. Select the issue type and describe what happened
4. Attach photos of the defect (required for quality claims)
5. Submit — we will respond within 4 hours